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German customer service, Province of Forlì-Cesena Client: CBTalents
Location: Province of Forlì-Cesena, Italy
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 1ebf2476cefb
Job Views: 3
Posted: 02.03.2025
Expiry Date: 16.04.2025
Job Description: Location: On-Site
Language Requirement: Fluent in German and English
Start Date: 17th February 2025
Working Hours: Monday to Sunday, between 10:00 AM and 02:00 AM
Salary: 3,800 BGN gross; primarily email and chat support (95%)
Sign-On Bonus: 500 BGN gross for all successful German hires joining the project on 17th February
Training and Onboarding:



2 weeks of training 1 week of nesting Job Description: Join our customer service team providing top-tier support via email and chat.
You will be responsible for assisting customers in German and English, ensuring their inquiries are resolved efficiently and effectively.

Responsibilities: Respond promptly to customer inquiries mainly through email and chat.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Requirements: Fluency in German and English is mandatory.
Excellent communication and interpersonal skills.
Experience in email and chat customer service is preferred but not mandatory.
Ability to manage time efficiently and handle demanding workloads.
We are excited to welcome enthusiastic, detail-oriented candidates to join our customer service team.
If you are passionate about customer support and enjoy problem-solving, apply by 17th February 2025.

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